Notification Preferences
Patients can set preferences in the Patient Care Journey app for the type of notifications they want to receive, and the channels via which they want to receive them.
To set notifications preferences in the web version of the app, a patient navigates to their avatar at the top of the left side navigation bar and clicks on it. A dropdown menu appears, and the patient clicks on Account.
In Account, they click on Settings. The second section in Settings is Notifications, where they can set their preferences for receiving or not receiving certain messages. Under each category, patients can toggle channels on or off depending on whether they want to receive messages via SMS/text, email, and/or push notifications.
They also can opt in or out of receiving different types of messages:
The categories that patients can opt in or out of include:
- Provider Communications - Messages from providers about patients' specific medical questions, prescriptions, and other communication relating to their healthcare, billing, scheduling, and technical support.
- Tasks - Tasks that providers require patients to do, such as scheduling lab tests or picking up prescriptions.
- Visit Summary - Links to detailed post-visit information related to specific appointments, such as medications, to do tasks ordered by the provider, and lab results.
For example, an email message to a patient asking them to confirm their appointment could look like this:
On a mobile device, navigation to notification preferences is slightly different than in the desktop view.
On the home page, the patient taps on the hamburger menu on the upper left.
A menu slides in. The patient taps on Settings.
The patient taps on Notifications.
The patient selects the settings they want to change.
Notifications appear in the channel or channels via which patients have indicated they prefer to receive messages.
Patient notifications about their health appear in the app, initially in cards at the top of the home screen and then permanently in the patient’s Notifications, which is a link with a bell icon on the main navigation bar in the Patient Care Journey app.
The patient clicks on the bell icon to see a list of their Notifications.
Some notifications also appear in a patient’s To Dos if they are related to providers’ orders such as scheduling referrals and tests, viewing visit summaries and lab results, picking up prescriptions, and viewing doctors' instructions.
Transactional notifications typically include a message about the action the provider wants the patient to do, and a Call to Action button or link that takes the patient to the location in the app where they can carry out the action. If they must carry out an action offline, such as picking up a prescription, they can manually check it as complete in the To Do section of the app after they have completed it.