Intro to Messages
Many patients highly value the ability to message their provider from their patient portal app. This can be done through the messaging system between the Patient Care Journey app, Tendo’s patient-facing app, and the Provider app, which is used by providers and their clinical staffs.
The Provider app gives providers an efficient way to communicate directly with patients and for their teams to triage and reply to messages from patients. The app also enables providers to communicate with other providers about messages from patients.
To use the Provider app, you must have the correct role and permissions. To set this up, contact Tendo Support.
Providers and their communication teams can respond to patient messages and communicate with each other about those messages in the Messages section of the Provider App.
- This section automatically captures all communication threads with patients as encounters in the Electronic Health Record (EHR).
- Providers are assigned to communication teams that allow them to see messages for particular groups of patients.
- Providers receive notifications of these messages in their EHR inbox.
- Providers read and respond to these messages in the Provider app.
- Providers can compose messages, and choose categories into which the messages are placed.
- Messages can be filtered by teams and by newest to oldest as well as by messages assigned to the user or to someone else.
- An internal message thread is attached to every patient-facing message thread, so providers and care teams can communicate with each other about patients' questions and cases. These internal threads are not visible to patients.
- Internal messages can be reported to the EHR if configured to do so.
- Providers can close message threads. Once a thread is closed, a patient can’t reply on that thread again, and they must open a new message thread to communicate with the provider and their communication team.
- Providers and patients can send JPEG or PDF attachments to each other.